Like many people, Safal Yadav had his life plans turned upside down by the pandemic.

After graduating from the University of Mumbai with a Bachelor’s degree in Management Studies with a specialization in finance, Safal was looking into further studies abroad. The idea was to return to India and work in his father’s business.

But after coming to Canada as an international student, plans changed. By the time Safal completed a diploma in Global Business Management at Centennial College, it was 2020. “Between the pandemic effects on travel and job opportunities, staying to work in Canada made sense,” he says.

Safal was soon hired as an Estate Administrator with a Licensed Insolvency Trustees firm in Toronto. He knew little about the industry, but dedicated himself to learning as much as he could. While he worked in the back office, he began pursuing the CAIRP Insolvency Counsellor course. He also worked closely with his colleagues and polished his communication and analytical skills.

Now with Harris & Partners, Safal is working towards becoming a Licensed Insolvency Trustee. In the meantime, he finds helping people one of the best aspects of what he does. “The entire Bankruptcy and Insolvency Act is based on giving clients a fresh financial start, and that’s what we give them,” he says. “It’s very satisfying when we can truly help someone.”

It can be challenging if clients don’t want to talk about their money problems, and it takes diplomacy to deal with the frustration, anger and embarrassment some feel. Safal notes that it’s important to remain composed, listen and really connect with the client. Counsellors also need to be knowledgeable about the psychological, financial and legal aspects of insolvency.

Safal especially understands the issues faced by clients who are immigrants. Coming to a foreign country as an international student wasn’t easy, so he’s proud that he was able to use his experiences and education to build a strong foundation here. He encourages clients to do the same. “Don’t give up and go all in,” he advises.

Safal recommends that others consider a career in the industry, too. The need is only increasing at a time when many people are working on contract, prices are rising and housing affordability is a problem for many. And while you are helping others, you’ll improve your own soft skills and develop personally and professionally.

“It’s a good career,” he says.